Every renewal starts with the same chase. Someone on your team signs into a dozen carrier portals, each with its own credentials and quirks. Carriers without portals get an email; then a reminder, and another reminder. Results arrive over weeks in different formats and get re-keyed into spreadsheets and the AMS.

The tools that exist today each cover a piece of this: one for portal downloads, one for tracking, an inbox for everything else. Because no single system owns the entire workflow, the work passes between tools and people. As a result, every handoff is a place where a request stalls or quietly falls through.

Loss runs, end to end

Pace can complete the loss runs process end to end, with a singular agent. Our agent signs into carrier portals and download reports, emails the carriers that have no portal and follows up on its own, and tracks every request centrally so your team always knows what's outstanding.

Completed loss runs land where your team already works, in SharePoint and your AMS, along with the summary spreadsheet your clients expect at renewal. The whole workflow kicks off automatically from your renewal calendar, so collection starts on time without anyone opening a ticket.

See it work

With Pace, you can set up a loss runs agent using the same SOP you would hand a new team member. Within minutes, Tempo, our agent builder, will create a production-ready agent. The agent signs into a carrier portal, downloads the loss runs, files them, and generates the renewal spreadsheet, checking in when their are any inconsistencies that require review. Tempo also allows you to easily tune the agent to your specific processes.

What makes this different

Pace agents work the way a person does. They navigate real carrier portals, extending coverage to carriers where integrations might not exist. Pace agents are also persistent: our agent will continue to follow up until a request is resolved, so nobody on your team has to maintain a chase list. Finally, any situations that require judgment are automatically escalated to your team.

The platform also expands beyond loss runs. We empower teams to build agents for any insurance workflow, which means the system that collects your loss runs today can take on the next workflow tomorrow.

Get started

If loss runs are eating your team's renewal season, we would love to show you what this looks like on your book. Learn more here or book a demo to get started.