The AI operations
platform for insurance
Turn operating procedures into agentic systems that execute work across documents, workflows, and customer channels at enterprise scale.
The AI operations
platform for insurance
Turn operating procedures into agentic systems that execute work across documents, workflows, and customer channels at enterprise scale.
PURPOSE-BUILT FOR THE WORLD'S LEADING CARRIERS
AI trusted by leading carriers, specialty mutual groups, and tech-forward brokers
Thousands of hours saved in manual operations
Best-in-class accuracy and speed
Pilot to production in < 6 weeks
THE PACE PLATFORM
Build, deploy, and manage AI agents that run insurance operations end-to-end
Pace provides the orchestration, integrations, and governance layer for agents to securely execute insurance workflows from intake to resolution.
PLATFORM CAPABILITIES
Enterprise infrastructure
for agents
Pace works with all the systems you use.
Enterprise integrations
Run full workflows without stitching together multiple tools — works across carriers, brokers, MGAs, TPAs.
Deployment and support
Deployment and support
Deploy in weeks, not months with dedicated forward deployed engineers.
Agentic workflow orchestration
Agentic workflow orchestration
Turn SOPs into agent workflows that collect inputs, complete tasks, update systems, route exceptions, and much more.
Observability and control
Observability and control
Built for regulated industries by design, Pace's QA workflows, reporting, and traceability surpass controls available in human-only operations.
PACE AGENTS IN ACTION
Real operational workloads. Live in production.
We’ve taken a step forward on our journey to modernize the customer acquisition process. With automated systems, our teams now have more time to focus on customer relationships, which supports Prudential’s broader goal of delivering industry-leading experiences for both clients and customers.
Sara Atkinson
Vice President of Customer Acquisition
At RYZE, AI isn’t just a tool — it’s a strategic enabler. Partnering with Pace allowed us to reimagine how quality assurance is done, creating a process that’s faster, smarter, and more consistent across every claim.
Walt Leddy
CEO, RYZE Claim Solutions
Pace takes work from intake to outcome and resolves more than 90% of cases without a human touch, improving consistency while freeing up capacity.
Rudy Hervé
COO, Palomar
After simultaneous POCs with major industry players, Pace emerged as the clear choice. Their AI platform and sophisticated AI agents will help us advance significant initiatives while expanding email triage and data ingestion capabilities across all our product lines. We look forward to developing and implementing our first AI solution alongside the Pace team.
Bob Eells
COO, Convex US
We’re delighted to be partnering with Pace. Our collaboration brings together shared ambition, complementary strengths, and a real commitment to doing things better - for our clients, colleagues, and the wider industry. This partnership will make a meaningful difference to our business model over the long term.
Terry Garrett
Head of Strategy and Operations, Risk & Broking at WTW
We’ve taken a step forward on our journey to modernize the customer acquisition process. With automated systems, our teams now have more time to focus on customer relationships, which supports Prudential’s broader goal of delivering industry-leading experiences for both clients and customers.
Sara Atkinson
Vice President of Customer Acquisition
At RYZE, AI isn’t just a tool — it’s a strategic enabler. Partnering with Pace allowed us to reimagine how quality assurance is done, creating a process that’s faster, smarter, and more consistent across every claim.
Walt Leddy
CEO, RYZE Claim Solutions
Pace takes work from intake to outcome and resolves more than 90% of cases without a human touch, improving consistency while freeing up capacity.
Rudy Hervé
COO, Palomar
After simultaneous POCs with major industry players, Pace emerged as the clear choice. Their AI platform and sophisticated AI agents will help us advance significant initiatives while expanding email triage and data ingestion capabilities across all our product lines. We look forward to developing and implementing our first AI solution alongside the Pace team.
Bob Eells
COO, Convex US
We’re delighted to be partnering with Pace. Our collaboration brings together shared ambition, complementary strengths, and a real commitment to doing things better - for our clients, colleagues, and the wider industry. This partnership will make a meaningful difference to our business model over the long term.
Terry Garrett
Head of Strategy and Operations, Risk & Broking at WTW
Join the leading providers choosing Pace to run complex workflows with speed, consistency, and control.
Pace helps insurers run complex workflows with greater speed, consistency, and control.
USE CASES
Built for the breadth of insurance operations across carriers, brokers, and wholesalers
Comprehensive Integration
Agents interface directly with legacy admin systems, mainframes, and desktop apps to execute updates.
Secure Compliance
Models are never trained on PII. Full audit lineage tracks every action for state-level compliance.
Document Intelligence
Ingest broker emails, Loss Runs, and ACORD forms. Agents extract and key data directly into your rating engine.
Human-in-the-Loop
Complex cases are flagged for review. Agents learn from human resolution to improve autonomy over time.
System Agnostic
Seamless integration with Guidewire, Duck Creek, Vertafore, and proprietary admin portals.
Omni-channel communication
Pace agents can communicate across all the channels your customers and partners use.
Submission Intake & Quote Turnaround
Win more business with speed. Agents extract data from emails, ACORD forms, and loss runs, automatically populate carrier portals, and return quotes to clients—dramatically reducing time to quote.
Life Claim Support
Speed to Claim Payment. Accelerate life claims and waivers of premium. AI agents navigate legacy portals to validate coverage, request documents, and process payments securely.
Intelligent Intake & NIGO
Accelerate issuance. Agents validate applications against underwriting rules instantly, resolving Not In Good Order (NIGO) data points directly with applicants or advisors via chat or email.
Policy Checking
Eliminate E&O exposure. Automatically compare quote binders against issued policies to detect discrepancies in limits, endorsements, and exclusions before they become costly errors.
FNOL Automation
Instant triage. Process First Notice of Loss emails 24/7. Agents validate policy coverage, detect intent, and set up claim files in your CMS immediately.
Off the Shelf
Supports FNOL processing, policy servicing, claims QA, COI generation, plan setup, and other broker workflows. Configure SOPs for your specific processes without needing custom development.
COI, Policy Change and Endorsement Processing
Ability to triage incoming service requests across email, Text, and voice and complete good order review, NIGO resolution, submission, and response to broker.
Comprehensive Integration
Agents interface directly with legacy admin systems, mainframes, and desktop apps to execute updates.
Secure Compliance
Models are never trained on PII. Full audit lineage tracks every action for state-level compliance.
Document Intelligence
Ingest broker emails, Loss Runs, and ACORD forms. Agents extract and key data directly into your rating engine.
Human-in-the-Loop
Complex cases are flagged for review. Agents learn from human resolution to improve autonomy over time.
System Agnostic
Seamless integration with Guidewire, Duck Creek, Vertafore, and proprietary admin portals.
Omni-channel communication
Pace agents can communicate across all the channels your customers and partners use.
Submission Intake & Quote Turnaround
Win more business with speed. Agents extract data from emails, ACORD forms, and loss runs, automatically populate carrier portals, and return quotes to clients—dramatically reducing time to quote.
Life Claim Support
Speed to Claim Payment. Accelerate life claims and waivers of premium. AI agents navigate legacy portals to validate coverage, request documents, and process payments securely.
Intelligent Intake & NIGO
Accelerate issuance. Agents validate applications against underwriting rules instantly, resolving Not In Good Order (NIGO) data points directly with applicants or advisors via chat or email.
Policy Checking
Eliminate E&O exposure. Automatically compare quote binders against issued policies to detect discrepancies in limits, endorsements, and exclusions before they become costly errors.
FNOL Automation
Instant triage. Process First Notice of Loss emails 24/7. Agents validate policy coverage, detect intent, and set up claim files in your CMS immediately.
Off the Shelf
Supports FNOL processing, policy servicing, claims QA, COI generation, plan setup, and other broker workflows. Configure SOPs for your specific processes without needing custom development.
COI, Policy Change and Endorsement Processing
Ability to triage incoming service requests across email, Text, and voice and complete good order review, NIGO resolution, submission, and response to broker.