Today, we’re announcing $46 million in Series B funding, co-led by Thrive Capital and Sequoia, with participation from Emergence and Pruven, to help our customers insure more of the world’s risk.

Since we launched last year, the world’s leading insurers have relied on Pace to autonomously complete more than a quarter of a million critical insurance workflows with AI agents. It’s how Prudential automates thousands of hours across customer acquisition. How Palomar resolves 90% of policy servicing tasks without linearly scaling customer service headcount. How Convex speeds up data ingestion for new business and renewals.

Whether it’s launching new products faster, onboarding more customers, or scaling infinitely to meet spikes of activity, the outcome is the same: we are helping the world's leading insurers decouple the cost curve of operations from the growth curve of the business.

“We’re delighted to be partnering with Pace. Our collaboration brings together shared ambition, complementary strengths, and a real commitment to doing things better - for our clients, colleagues, and the wider industry. This partnership will make a meaningful difference to our business model over the long term.”

– Terry Garrett, Head of Strategy and Operations, Risk & Broking at WTW

The AI Operations Partner

Pace’s purpose-built agents are engineered for your work across submissions, renewals, servicing, and claims. Reasoning over complex forms; communicating over multiple turns on long email chains or longer phone calls; navigating homegrown desktop apps, and even green screen terminals. All configured in natural language or what we call Agent Operating Procedures. After every task, agents self-improve by learning your ways of working to become your competitive advantage.

We will invest this capital to help our customers scale their agentic workforce to tens of millions of operations tasks this year across the US, Europe and now globally.

Our shared commitment

60% of the world's losses last year went uninsured. Some of that is regulatory. Some is risk capital. But a meaningful share is operational — the segment is real, the demand is real, the underwriting would work, but the cost to serve was more than the policy was worth. When you change the economics of operations, the new product that wasn't possible before can launch, the small business gets the same quality of service as a 10,000-life enterprise, and the claim is paid in hours instead of weeks. Closing the $9 trillion protection gap starts with AI-native operations.

Thank you to our customers, some of the largest insurers in the world, who are partnering with us to build this future. Today’s announcement is grounded in the trust the industry has placed in Pace, and the responsibility we feel to keep earning it.

We’re on a mission to build certainty in a relentlessly uncertain world. If you run an insurer and share our vision, let’s build the future together.

Jamie Cuffe

Founder & CEO