Built for insurance
Built for
insurance
Built insurance‑first; works across carriers, brokers, MGAs, TPAs
Deploy fast, scale instantly
Deploy fast, scale instantly
Deployed fast; scales instantly with demand
Human-verified accuracy
Human-verified accuracy
Human‑in‑the‑loop accuracy and full audit trail
Secure & compliant
Secure &
compliant
Secure and compliant for regulated workflows
Bring Your Own SOP
Pace agents operate on your terms and can execute your existing SOPs consistently—millions of times. Agents can read natural language and diagrams to understand every detail of your complex business logic
Pace agents operate on your terms and can execute your existing SOPs consistently—millions of times. Agents can read natural language and diagrams to understand every detail of your complex business logic
Works within your office
Document intelligence
Reason over complex documents and business rules with highly accurate citations
Communicate your way
Take on inbound and outbound communications via phone, email and text with your brand
Connected to your systems
Agents can call APIs, navigate web portals and desktop apps
Human in the loop
Human in the loop
For when you need a second set of eyes from an insurance expert. Sensitive AI actions are verified by people and logged before they impact the real world.
For when you need a second set of eyes from an insurance expert. Sensitive AI actions are verified by people and logged before they impact the real world.
Self improving
Self improving
Pace agents then use this feedback and verification to update their working guidelines to achieve superhuman performance on every back-office task.
Pace agents then use this feedback and verification to update their working guidelines to achieve superhuman performance on every back-office task.
PACE AGENTS IN ACTION
Real operational workloads. Live in production.
We’ve taken a step forward on our journey to modernize the customer acquisition process. With automated systems, our teams now have more time to focus on customer relationships, which supports Prudential’s broader goal of delivering industry-leading experiences for both clients and customers.
Sara Atkinson
Vice President of Customer Acquisition
We’re delighted to be partnering with Pace. Our collaboration brings together shared ambition, complementary strengths, and a real commitment to doing things better - for our clients, colleagues, and the wider industry. This partnership will make a meaningful difference to our business model over the long term.
Terry Garrett
Head of Strategy and Operations, Risk & Broking at WTW
Pace takes work from intake to outcome and resolves more than 90% of cases without a human touch, improving consistency while freeing up capacity.
Rudy Hervé
COO, Palomar
After simultaneous POCs with major industry players, Pace emerged as the clear choice. Their AI platform and sophisticated AI agents will help us advance significant initiatives while expanding email triage and data ingestion capabilities across all our product lines. We look forward to developing and implementing our first AI solution alongside the Pace team.
Bob Eells
COO, Convex US
We’ve taken a step forward on our journey to modernize the customer acquisition process. With automated systems, our teams now have more time to focus on customer relationships, which supports Prudential’s broader goal of delivering industry-leading experiences for both clients and customers.
Sara Atkinson
Vice President of Customer Acquisition
We’re delighted to be partnering with Pace. Our collaboration brings together shared ambition, complementary strengths, and a real commitment to doing things better - for our clients, colleagues, and the wider industry. This partnership will make a meaningful difference to our business model over the long term.
Terry Garrett
Head of Strategy and Operations, Risk & Broking at WTW
Pace takes work from intake to outcome and resolves more than 90% of cases without a human touch, improving consistency while freeing up capacity.
Rudy Hervé
COO, Palomar
After simultaneous POCs with major industry players, Pace emerged as the clear choice. Their AI platform and sophisticated AI agents will help us advance significant initiatives while expanding email triage and data ingestion capabilities across all our product lines. We look forward to developing and implementing our first AI solution alongside the Pace team.
Bob Eells
COO, Convex US