Insurance workflows are incredibly complex: deep integrations, nuanced logic, and years of company context that live in the heads of your best operators. The industry's answer has been to staff armies of implementation engineers who spend weeks translating your procedures into automation. But this introduces a layer between you and your own operational engine, adding time to the clock every time the workflow changes.
We believe there's a better way. Since Pace was founded 2 years ago, we've partnered with some of the world's largest insurers, including Prudential and WTW. We've learned that the best agents are built when the people closest to the work are the ones shaping them. So we focused on our attention on: how do we enable our customers to rapidly build agents by simply defining what they want in English and letting our platform do the rest?
Our answer is Tempo.
Translate your workflows to agents in minutes
Tempo is an agent builder that lets you describe the operation while it takes care of the implementation. Getting started is simple: upload your existing Standard Operating Procedures (SOPs), a sample case file, and the systems your agent needs to access. Tempo then maps the procedure logic, data models, integrations and agent orchestration, and builds a working agent from your documentation - all in natural language.
Unlike a general-purpose copilot, Tempo is purpose built for insurance. It has deep knowledge of the insurance domain, Pace platform, and common guardrails, resulting in a build process that gets you 80% of the way there within minutes.
Automatically improve your agents
Any seasoned operator will tell you the last mile is the hardest part - edge cases, exceptions, and rules that were never written down. Tempo gets you to 80% fast, but it’s also built to close that gap. We've seen how critical testing and iterating on real scenarios is to agent accuracy and durability. Which is why one of Tempo’s core features is auto-improving your agents.
When you upload an SOP and sample case files to Tempo, it builds the Agent Operating Procedure (AOP) and proactively tests against the sample data. After each sample run, Tempo evaluates the results, re-works the AOP, and iterates until it's confident it’s handling your cases correctly.
Once your agents are in production, Tempo, integrated with Pace’s agent QA checks, scans for inaccuracies and inefficiencies and suggests improvements to your procedure - moving your operations from reactive to proactive.
Meeting you at the 50 yard line
Over the past two years, we've been obsessively focused on building agents for insurance. Take 1035 Exchanges: when a policyholder transfers funds between L&A carriers, the manual work is enormous - required documentation, the carrier-to-carrier handoffs, and the edge cases that break automation. We've built this agent many times over, and we understand its nuances. That knowledge now lives inside Tempo.
With Tempo, critical workflows like FNOL intake, submission processing, and endorsements come with built-in patterns, so your experts only need to teach the agent what's unique to your business.
Build your first agent today
Our Applied AI team uses Tempo daily for deployments, and now it’s available to all Pace customers. Thanks to our design partners who helped shape Tempo. Subject matter experts in underwriting, servicing, and claims are already building directly in Pace, no technical background needed.
Reach out to see how Tempo can help you automate your insurance workflows!