One claim, carried end to end
01 · First notice of loss
Pace answers first notice on the channel it arrives on, takes the loss details in conversation, opens the claim in your claims system, and asks for anything missing before the call ends.
02 · Investigation
Claim forms, the policy, and supporting evidence are read as they arrive. Pace extracts the fields that drive eligibility, checks them against the policy terms, and requests anything missing the same day.
03 · Subrogation
Every claim is screened for third-party fault signals, like police reports, adverse carrier details, contractor records, identifying subrogation opportunities
No queue between the stages
04 · Adjudication
Pace validates the claim against your core systems (via API or computer use) applies your decision rules and drafts the determination for final review from a claims adjudicator, with every check cited.
05 · Resolution
Pace generates the settlement correspondence, triggers payment in your payment system, and closes the loop with the policyholder on the channel they opened with.
06 · Quality assurance
An agent workforce does not have to sample. Pace reviews 100% of closed claims against your QA rubric as each one closes, and routes the ones that fail a check to your QA team with the evidence already assembled.
What changes with Pace
2-4 weeks
from initial scoping to production deployment
99%+
accuracy, measured against human review
95%+
of routine claims handled without a human touch
Every claim carries its evidence
Every extraction, check and decision is logged with its source. When a regulator, a reinsurer or your own QA asks why a claim paid, the answer is attached to the claim.
Runs in your systems, not around them
Pace works inside your CRM, PAS, claims system and document stores. API where you have one, computer use where you do not. No migration, no parallel system to maintain.
Your team stays in the loop you design
Approval gates go where you put them, by stage, by claim value, by exception type. What reaches your specialists arrives pre-researched, with the conflict and the evidence in one place.
Updated in minutes, not quarters
With Tempo, our AI assistant, your team describes what changed and the agent updates in minutes. No roadmap, no ticket, no waiting on a vendor release.
We will map where the time went, stage by stage, and show you which claims Pace
would have carried end to end, which it would have flagged, and why