Built for the complexities of Life Insurance
Omnichannel Resolution
Pace agents communicate across all the channels your customers and partners use.
Comprehensive Integration
Agents interface directly with legacy admin systems, mainframes, and desktop apps to execute updates.
Secure Compliance
Models are never trained on PII. Full audit lineage tracks every action for state-level compliance.
Intelligent Intake & NIGO
Accelerate issuance. Agents validate applications against underwriting rules instantly, resolving Not In Good Order (NIGO) data points directly with applicants or advisors via chat or email.
Policy Servicing
Handle high-volume requests. Automate routine maintenance like beneficiary changes, address updates, and billing reconciliation without human intervention.
Life Claim Support
Speed to Claim Payment. Accelerate life claims and waivers of premium. AI agents navigate legacy portals to validate coverage, request documents, and process payments securely.
Unlimited Annuity New Business Capacity
Confidently change guaranteed rates and benefits knowing that the capacity exists to handle 100% of the application volume, including real-time NIGO communications, and issuance.
We’ve taken a step forward on our journey to modernize the customer acquisition process. With automated systems, our teams now have more time to focus on customer relationships, which supports Prudential’s broader goal of delivering industry-leading experiences for both clients and customers.
Sara Atkinson
Vice President of Customer Acquisition